Privacy policy
Anna Balcombe Curl Consultancy
At Anna Balcombe, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).
Who We Are
Anna Balcombe is a curl consultancy and salon based in the UK. We provide specialist curly hair services and advice.
Data Controller: Anna Balcombe
Contact: www.annabalcombe.co.uk
What Personal Data We Collect
We may collect and store the following personal data when you interact with us:
Contact information: Name, phone number, email address
Booking details: Appointment times, services requested
Payment information: For deposits or service payments (Note: we do not store card details)
Image data: Before-and-after photos, only with your consent
Technical data: IP address, browser type, and site usage (when visiting our website)
How We Use Your Information
We collect and use your personal data for the following purposes:
• To book, manage, and deliver salon services
• To contact you regarding appointments or updates
• To respond to enquiries or requests
• To send reminders or relevant service information (with your consent)
• To improve our website and services
• To comply with legal or regulatory obligations
Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases to process your data:
• Consent (e.g. marketing emails, photo use)
• Contractual necessity (e.g. managing bookings)
• Legal obligation (e.g. tax records)
• Legitimate interest (e.g. salon business operations)
How We Store Your Data
We store your personal information securely using password-protected devices and trusted software platforms. Access is limited to authorised individuals only.
Data is retained only as long as necessary for service and legal purposes.
We review and securely delete inactive client records after a reasonable period of time.
Sharing Your Data
We do not sell, rent, or share your personal data with third parties for marketing.
We may share data with trusted third-party service providers (e.g. booking platforms or payment processors) only where necessary and under strict confidentiality agreements.
Your Rights Under GDPR
You have the right to:
• Access your personal data
• Request correction of incorrect or incomplete data
• Request deletion of your data (where legally permissible)
• Withdraw consent at any time
• Object to or restrict processing in certain circumstances
• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise your rights, please contact us at: hello@annabalcombe.co.uk
Cookies and Website Use
Our website may use cookies to improve functionality and user experience. You can manage cookie preferences via your browser settings.
Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website.
Last updated: 12/06/25
Contact Us
If you have any questions about this policy or how we handle your data, please contact: hello@annabalcombe.co.uk